The legal bits !
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Pure Terms and Conditions.
Upon booking with Pure you agree to terms and conditions.
Refunds and Cancelation Policy
You can cancel or reschedule your booking until 8am on the day of your booking. If you wish to do this, please contact us on either 07854513187 or hello@purepushchairs.co.uk.
Pure have the right to refuse orders, both partially and wholly.
Payment and Delivery Policy:
Full payment is due before items are returned. We accept payments via PayPal, bank transfer and were unavoidable in cash. If you wish to pay cash, please contact us on hello@purepushchairs.co.uk as online bookings require PayPal or card payments.
Pure reserve the right to alter prices on the website.
Pure reserve the right to charge customers for orders that are different or additional to the original booking. This however will always be after consulting the customer first.
We aim to have items returned to the customer within 48 hours, however during busy periods this may take longer, and in these circumstances the customer will be informed.
Free collection and delivery are available within areas of the West Midlands and Warwickshire. Collection and delivery outside of these areas is available, however it will be at a charge and may be through the means of a third-party courier service.
If a courier service is used, it is the customers responsibility to package their items appropriately for collection. We will package them for the customer upon return of the items. Pure cannot be held responsible for any delays due for unforeseen circumstances.
Drying and storage of items post clean:
Following the cleaning service provided by pure, the items are packaged and returned to the customer. Items will have been dried, however it is the customers responsibility to remove the items from the packaging air them, and store responsibly. They must not be left in the packaging.
Liability
Pure is a cleaning company. Items that we receive are in a used condition. If whilst in our care (both in the workshop and in transit with ourselves or a third party) the customers items become damaged Pure will not exceed liability of a cost above 10x the repair amount unless previously agreed by all parties.
Once items have been placed back into the customers care, Pure will accept no responsibility for any damages that may occur to items. Photographs are taken before and after cleaning, to provide a record of condition.
Exclusions.
Pure is not liable for the following:
Damaged not caused by or related to our services.
Depreciation in the value of an item following a satisfactory standard of service
Delays beyond our control.
Failures in our services that are beyond our control.
Loss of value against manufacturer original models following our services.
Damage or defects on items we are not being paid for services on.
Any loss or damage of to items that are not noted during the booking in process.
Cleaning process
It is the customers responsibility to inform us of any allergies at the time of booking.
We only use products that are safe to use and recommended to use around babies and children.
We will adhere to all manufacturers guidelines and cannot be held responsible for any damage that is caused beyond our control. The customer must be satisfied with the safety of the items before use. Please refer to NHS guidelines https://www.nhs.uk/baby/caring-for-a-newborn/what-you-will-need-for-your-baby/
Black Mould
Black mould can infamously leave stained marks on fabric, we will use all methods available in adherence with guidelines provided. We only use products that are approved for use near babies and children. We will not use mould/mildew removers. We therefore hold the right to refuse responsibility for any stains that we are unable to remove and may still charge.
If your items still have black mould stains and you are unsure about the safety of them around babies and children, all we may do is to advise you to read the professional information that is given on this subject and that can be found below.
https://www.asthma.org.uk/advice/triggers/moulds-and-fungi
Marketing
Before and after pictures are taken of all items that we clean. We do this to document the condition of the items before and after, we also use the photographs on social media as a representation of our capabilities to potential customers. If you do not wish for photographs of your items to be used please place this request in writing.
Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.
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Pure Terms and Conditions.
Upon booking with Pure you agree to terms and conditions.
Refunds and Cancelation Policy
You can cancel or reschedule your booking until 8am on the day of your booking. If you wish to do this, please contact us on either 07854513187or hello@purepushchairs.co.uk.
Pure have the right to refuse orders, both partially and wholly.
Payment and Delivery Policy:
Full payment is due before items are returned. We accept payments via PayPal, bank transfer and were unavoidable in cash. If you wish to pay cash, please contact us on hello@purepushchairs.co.uk as online bookings require PayPal or card payments.
Pure reserve the right to alter prices on the website.
Pure reserve the right to charge customers for orders that are different or additional to the original booking. This however will always be after consulting the customer first.
We aim to have items returned to the customer within 48 hours, however during busy periods this may take longer, and in these circumstances the customer will be informed.
Free collection and delivery are available within areas of the West Midlands and Warwickshire. Collection and delivery outside of these areas is available, however it will be at a charge and may be through the means of a third-party courier service.
If a courier service is used, it is the customers responsibility to package their items appropriately for collection. We will package them for the customer upon return of the items. Pure cannot be held responsible for any delays due for unforeseen circumstances.
Drying and storage of items post clean:
Following the cleaning service provided by pure, the items are packaged and returned to the customer. Items will have been dried, however it is the customers responsibility to remove the items from the packaging air them, and store responsibly. They must not be left in the packaging.
Liability
Pure is a cleaning company. Items that we receive are in a used condition. If whilst in our care (both in the workshop and in transit with ourselves or a third party) the customers items become damaged Pure will not exceed liability of a cost above 10x the repair amount unless previously agreed by all parties.
Once items have been placed back into the customers care, Pure will accept no responsibility for any damages that may occur to items. Photographs are taken before and after cleaning, to provide a record of condition.
Exclusions.
Pure is not liable for the following:
Damaged not caused by or related to our services.
Depreciation in the value of an item following a satisfactory standard of service
Delays beyond our control.
Failures in our services that are beyond our control.
Loss of value against manufacturer original models following our services.
Damage or defects on items we are not being paid for services on.
Any loss or damage of to items that are not noted during the booking in process.
Cleaning process
It is the customers responsibility to inform us of any allergies at the time of booking.
We only use products that are safe to use and recommended to use around babies and children.
We will adhere to all manufacturers guidelines and cannot be held responsible for any damage that is caused beyond our control. The customer must be satisfied with the safety of the items before use. Please refer to NHS guidelines https://www.nhs.uk/baby/caring-for-a-newborn/what-you-will-need-for-your-baby/
Black Mould
Black mould can infamously leave stained marks on fabric, we will use all methods available in adherence with guidelines provided. We only use products that are approved for use near babies and children. We will not use mould/mildew removers. We therefore hold the right to refuse responsibility for any stains that we are unable to remove and may still charge.
If your items still have black mould stains and you are unsure about the safety of them around babies and children, all we may do is to advise you to read the professional information that is given on this subject and that can be found below.
https://www.asthma.org.uk/advice/triggers/moulds-and-fungi
Marketing
Before and after pictures are taken of all items that we clean. We do this to document the condition of the items before and after, we also use the photographs on social media as a representation of our capabilities to potential customers. If you do not wish for photographs of your items to be used please place this request in writing.
Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.
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Privacy Notice
This is the privacy notice of Pure children’s upholstery cleaners. In this document, “we”, “our”, or “us” refer to Pure children’s upholstery cleaners.
Introduction
This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.
We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
· Data Protection Officer
We have appointed a data protection officer (DPO) who is responsible for ensuring that our policy is followed.
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our DPO, Katie Murphy hello@purepushchairs.co.uk.
· Data we process
We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:
Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time.
Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.
Your financial data includes information such as your bank account and payment card details.
Transaction data includes details about payments or communications to and from you and information about products and services you have purchased from us.
Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Your profile includes information such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.
We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity.
For example, we may aggregate profile data to assess interest in a product or service.
However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.
· Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
· verify your identity for security purposes
· sell products to you
· provide you with our services
· provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
· Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us at email address or webpage. However, if you do so, you may not be able to use our website or our services further.
· Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:
· whether the same objective could be achieved through other means
· whether processing (or not processing) might cause you harm
· whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
· record-keeping for the proper and necessary administration of our business
· responding to unsolicited communication from you to which we believe you would expect a response
· protecting and asserting the legal rights of any party
· insuring against or obtaining professional advice that is required to manage business risk
· protecting your interests where we believe we have a duty to do so
· Information we process because we have a legal obligation
Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
· This may include your personal information.
· Specific uses of information you provide to us
· Information provided on the understanding that it will be shared with a third party
Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.
Examples include:
· posting a message our forum
· tagging an image
· clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.
We do not specifically use this information except to allow it to be displayed or shared.
We do store it, and we reserve a right to use it in the future in any way we decide.
Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at [email address or webpage].
· Complaints regarding content on our website
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
· Job application and employment
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
· Communicating with us
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
· Complaints
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
· Affiliate and business partner information
This is information given to us by you in your capacity as an affiliate of us or as a business partner.
It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.
The information is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the terms of our relationship.
We expect any affiliate or partner to agree to reciprocate this policy.
Use of information we collect through automated systems when you visit our website
· Cookies
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.
If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.
We use cookies in the following ways:
· to track how you use our website
· to record whether you have seen specific messages we display on our website
· to keep you signed in to our website
· to record your answers to surveys and questionnaires on our site while you complete them
· to record the conversation thread during a live chat with our support team
Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
· Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.
We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.
Disclosure and sharing of your information
· Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
No such information is personally identifiable to you.
· Third party advertising on our website
Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.
They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.
We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
· Credit reference
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
· Data may be processed outside the European Union
Our websites are hosted in United Kingdom.
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly data obtained within the UK or any other country could be processed outside the European Union.
For example, some of the software our website uses may have been developed in the United States of America or in Australia.
We use the following safeguards with respect to data transferred outside the European Union:
· the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.
· the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union.
· we comply with a code of conduct approved by a supervisory authority in the European Union.
· we are certified under an approved certification mechanism as provided for in the Act.
· both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information.
· Control over your own information
Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.
· Access to your personal information
At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
To obtain a copy of any information that is not provided on our website you should contact us to make that request.
After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
· Removal of your information
If you wish us to remove personally identifiable information from our website, you should contact us to make your request.
This may limit the service we can provide to you.
· Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Other matters
· Use of site by children
We do not sell products or provide services for purchase by children, nor do we market to children.
If you are under 18, you may use our website only with consent from a parent or guardian
Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.
· Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
· How you can complain
If you are not happy with our privacy policy or if you have any complaint then you should tell us.
If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.
· Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
· to provide you with the services you have requested;
· to comply with other law, including for the period demanded by our tax authorities;
· to support a claim or defence in court.
· Compliance with the law
Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.
However, ultimately it is your choice as to whether you wish to use our website.
· Review of this privacy policy
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
If you have any question regarding our privacy policy, please contact us at hello@purepushchairs.co.uk
© 2021 Pure
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